PRIVACY POLICY
Welcome to the privacy notice for Jenson E-Cig.
Jenson E- Cig values your privacy and is committed to safeguarding your personal data. When you visit our website, https://jensonecig.com/, we will treat your personal information with care. This privacy notice will explain how we do this as well as your privacy rights and how the law protects you.
The layered nature of this privacy notice enables you to click through to the details provided below.
- What data do we collect
- How we collect your data
- Why we collect your data
- Disclosures of your personal data
- International Transfers
- Data Security
- Data Retention
- What are your data protection rights?
- Use of Cookies
- Minors
- Changes to our privacy policy
- Contact Details
What data do we collect?
Any information that can be used to identify an individual is referred to as personal data.Â
We may gather, use, keep, and transfer the following categories of personal data about you:
- Identity Data: This consists of first and last names, [username or other similar identifier], email addresses, titles, dates of birth, and the results of age verification.
- Contact Data: Billing and delivery addresses, email addresses, and phone numbers.
- Transaction Data: consists of information about the things you have purchased from us, as well as information about returns, refunds.
- Technical data: includes your login information, your operating system and platform, your browser type and version, your browser plug-in type and version, and your internet protocol (IP) address.
- Usage Data: consists of data about how you use our website.
How do we collect your data?
There are 2 ways how we collect your personal data; from using Jenson’s services & data the user directly passes to us.
Direct communication:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
- By completing forms;
- contacting us by mail, phone, email;
- ordering our products;
- registering for an account on our website;
- signing up for our newsletter;
- Taking part in surveys and campaigns
Automated technologies:
The use of cookies, server logs and other similar technologies are methods to collect your personal data. We may gather information about your browsing actions, and technical data.
Why do we collect your data?
We will most commonly use your personal data in the following situations:
- Where it is necessary for our legitimate interests (or the legitimate interests of a third party) and your interests and fundamental rights do not outweigh those interests.
- Where we must comply with a legal or regulatory requirement.
- By signing up to a discount offer, newsletter subscription or placing an order you give your consent to be added to our marketing communications. You will be able to opt out / unsubscribe from marketing communications at any time. Jenson E-Cig may use your data for marketing activity on behalf of our partner brand Just Be CBD. You will be able to opt out / unsubscribe from marketing communications at any time.
Jenson E-Cig will use your data so that we can:
- Process an order and provide email confirmation
- Provide administration of your account
- Email, Phone or Whtasapp you discounts, offers and newsletters
- Operate our rewards programme
- To respond to enquiries or complaints
- To provide you with personalised communications
- To verify your age
Disclosure of your Personal Data
To fulfil orders and improve the experience of our customers, we exchange personal information (such as personal data, device information, and order information) with third parties.
- We send our goods securely using DPD services and Royal Mail. This is to obtain the pertinent order information from our customers so they can fulfil deliveries and get in touch if necessary.
- We share order information with woocommerce & PayPal in order to process online orders. This makes it possible to safely make payments.
- We may obtain data from agechecked in cases where you have requested that we provide an age-restricted good or service. This is required to confirm that you comply with the identity verification and minimum age standards set forth by the applicable UK age restriction legislation. By making an age restricted purchase on www.jensonecig.com, you are agreeing for your personal data to be processed for the purposes of an age verification. You can find more information on how we use your data at https://www.agechecked.com/privacypolicy/.
International Transfers
Your personal information is not transferred outside of the European Economic Area (EEA
Data Security
We have put in place the necessary security measures to protect against the unintentional loss, alteration, disclosure or use of your personal information. Additionally, we only allow employees, agents, contractors, and other third parties who have a business need to know access to your personal information. They have a confidentiality obligation and will only act in accordance with our instructions while processing your personal data.
In cases where we are legally compelled to, we will notify you and the ICO of a breach and have protocols in place to deal with any suspected personal data breach.
Data Retention
We make every effort to minimise the amount of time we spend processing your personal data. Your personal data will only be kept if necessary to fulfil the purposes for which it was acquired and, if applicable, if statutory retention requirements dictate in the absence of any specific retention periods outlined in this policy.
What are your data protection rights?
Regarding your personal data, you have rights under data protection regulations. Every user is entitled to the following:
The right to access – you have the right to request copies of your personal data
The right to rectification – you have the right to request that Jenson E-Cig correct any information you believe to be inaccurate. You also have the right to request Jenson E-Cig to complete information you believe to be incomplete.
The right to erasure – you have the right to request that Jenson E-Cig erase your personal data.
The right to restrict processing – you have the right to request that Jenson E-Cig restrict the processing of your personal data.
The right to object to processing – you have the right to object to Jenson E-Cig’s processing of your personal data.
The right to data portability – you have the right to request that Jenson E-Cig transfer the data that we have collected to another organisation, or directly to you.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on email at [email protected]
How do we use cookies?
Cookies are text files made up of letters and numbers which ask for permission to be stored by your browser on your computer. They cannot be used to infect your computer with a virus or allow malicious code to run on your computer. They are used to identify an anonymous user or device and collect information. Cookies can either be ‘persistent’ or ‘session’. Persistent cookies will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use persistent and session cookies on our site for the following:
- To personalize your experience and to understand how our visitors use our site;
- To improve our site based on how you interact and navigate around it;
- To provide our stockists function;
- To process transactions and for keeping items in your basket;
- For analytical performance of our site to such as monitoring visitor numbers, page views, and conversion rates. This helps us to improve our site by ensuring we are providing information that customers are looking for.
You can decide whether to allow all cookies at entry to our site and can amend your settings at any time by visiting your browser’s settings. Disabling cookies, however, may affect the performance of our site and some features may not function as a result.
More information on cookies can be read at www.aboutcookies.org.uk
Minors
Our services are not intended for anyone under the age of 18. Â
We do not collect personally identifiable information from children under the age of 18. Please contact us if you are a parent or guardian and are aware that your child has provided us with personal data. If we discover that a child under the age of 18 has provided us with personal data, we will immediately delete that information from our servers.
Changes to our privacy policy
We reserve the right to change our Privacy Policy at any time. Any changes will be communicated to you by posting the new Privacy Policy on this page.
It is recommended that you review this Privacy Policy on a regular basis for any changes. When changes to this Privacy Policy are posted on this page, they become effective. This privacy policy was last updated on [ 09/11/2022Â ].
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Jenson E-Cig Ltd.