Delivery Information

DELIVERY INFORMATION

UK Orders

We use reliable courier services to deliver our products to your door the following day, so you can be confident that you’ll get your order quickly and be able to enjoy your products sooner.

All orders placed by 3pm (Monday – Thursday) will be dispatched for 48 hour delivery. All orders placed after 3pm on a Friday, over the weekend or on bank holidays will be despatched on the next working day.

All orders placed are sent via a tracked courier. Please ensure someone is available to accept the parcel or add an order note (e.g provide a safe place) when placing your order in the notes section at checkout.

We cannot be held responsible for any delivery issues once the parcel has been collected by the courier.*

*The courier guarantees 48 hour delivery excluding weekends and bank holidays. Jenson E-Cig cannot be held responsible for delivery delays or issues. If you have not received your order within 72 hours of the delivery schedule, please get in touch and we will endeavour to resolve this as soon as possible.

International Orders

All international orders (outside of the UK) are sent via a tracked and signed for delivery service (Royal Mail). Once your order has been despatched, Jenson E-Cig will send you the tracking details for the order. An international order usually takes a minimum of 5 working days to be delivered, however, depending on your destination, this can take longer. All Royal Mail orders require a signature upon receipt.